Privacy policy
Privacy Policy
Last updated: May 17, 2026
Yiwu Keychain Supply operates keychainco.com. This Privacy Policy explains how we collect, use, and protect information when you browse our store, place an order, request a quotation, or contact us about wholesale keychains, charms, cabochon trays, beads, DIY jewelry findings, custom packaging, or bulk orders.
Information We Collect
We may collect information you provide directly, including your name, company name, billing and shipping address, email address, phone or WhatsApp number, order details, quotation requirements, destination country, and messages you send to us.
When you use our website, Shopify and related service providers may collect technical information such as IP address, browser type, device information, pages viewed, referring pages, and cookie or analytics data.
How We Use Information
We use your information to process orders, prepare invoices and freight quotations, arrange shipment, respond to wholesale and custom requests, prevent fraud or abuse, improve our catalog and website, and meet legal, accounting, tax, and compliance obligations.
Payments
Payment information is processed by Shopify and/or the payment providers enabled for our store. We do not intentionally store full card numbers on our own systems.
Shipping and Service Providers
We may share the information needed to fulfill your order with logistics companies, payment providers, email and hosting providers, analytics tools, customer support tools, and other service providers that help us operate the store.
Wholesale and Custom Orders
If you request a bulk quotation, mixed carton quote, custom logo, custom packaging, or sourcing support, we may keep the related product links, specifications, artwork notes, destination details, and communication history so we can prepare and follow up on the request.
Cookies and Analytics
Our store may use cookies and similar technologies to keep the cart working, remember preferences, understand website performance, and support security and fraud prevention. You can manage cookies in your browser settings, but some store functions may not work correctly if cookies are disabled.
Email and Marketing
We may contact you about an order, quotation, shipment, or customer service request. We send marketing messages only when allowed by law or when you have opted in. You can unsubscribe from marketing emails using the link in the message or by contacting us.
International Transfers
We are based in Yiwu, Zhejiang, China, and our website is operated through Shopify and other service providers. Your information may be processed in countries or regions different from where you live.
Data Retention
We keep order, quotation, and communication records for as long as needed to provide service, resolve disputes, maintain business records, and comply with legal or tax requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Your Choices
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information. To make a request, contact us at sales@keychainco.com. We may need to verify your identity before completing the request.
Children's Privacy
Our store is intended for business buyers and general consumers, not for children. We do not knowingly collect personal information from children.
Security
We use Shopify and reputable service providers to help protect store data. No online service can guarantee perfect security, so please contact us promptly if you believe your information or order communication has been misused.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
Contact Us
For privacy questions or requests, contact Yiwu Keychain Supply at sales@keychainco.com or WhatsApp +86 151 2288 2244.