Can I buy more than one of the same item?
Yes. Add as many as you need — the price per piece is the same whether you buy one or many.
Is there a minimum order?
No. There is no minimum order, and you can mix as many different styles as you like in one order.
How long does processing take?
Orders are packed and shipped within 1–3 business days.
Where do you ship from?
Orders ship from our warehouse in Yiwu, Zhejiang, China.
How long does shipping take?
Standard tracked shipping usually takes 7–12 days after dispatch. Delivery estimates for each method are shown at checkout.
How much is shipping?
Standard shipping to the US is free on eligible orders of $15 or more. A few heavier items ship by weight and are marked on their product pages. Otherwise the cost depends on parcel weight and destination, and the exact price is shown at checkout. See Shipping & Delivery.
Who pays customs duties or import taxes?
For US orders sent with standard shipping, we do. They ship DDP (delivered duty paid), so there is nothing extra to pay on delivery. For all other destinations, and for express (DHL/FedEx) shipments, any import duties, taxes or customs fees charged by your country are paid by the buyer.
How do I pay?
Pay with PayPal — no account needed, cards accepted. Choose PayPal at checkout, then pay with a debit or credit card (guest checkout) or with your PayPal balance.
What if an item arrives damaged, wrong or missing?
Contact us within 30 days of delivery with your order number and a photo. You don't need to send anything back — we will replace or refund those items, your choice. See our Refund policy.
Can I return something if I change my mind?
Yes, within 30 days of delivery for unused items in original condition. Email us first for the return address; return shipping is paid by the buyer.
How can I contact you?
Email sales@keychainco.com or WhatsApp +86 151 2288 2244. We reply within 24 hours.